Refund policy

We accept returns if the merchandise is defective or we have accidentally shipped the wrong item.  If you are unsatisfied with the product received, please email us and we will try our best to solve the issue.  We have never received any complaints except for the odd person who has made an error when doing a personalized listing.  Though we are not responsible for those , we will see what we can do on an individual basis.

To start a return, you can contact us at snapitea@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at snapitea@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.